Friday, March 28, 2014

From Products to Customers

It’s nothing new to say that businesses should focus more on their customers than their products. So, why did marketing professor Niraj Dawar write a book about this?
In this Expert Interview (premium members only), Dawar tells us that he was inspired to write his new book, “Tilt,” because he noticed that many companies were still “woefully product-centric,” despite their best intentions.
He talks through some fascinating case studies that illustrate what being customer-centric means in practice, and highlights how companies can use this approach to compete more effectively.
You can hear more of Niraj Dawar’s insights in our premium members’ interview.


CarolBobie said...

There are certainly a lot of details like that to take into consideration. That is a great point to bring up. I offer the thoughts above as general inspiration but clearly there are questions like the one you bring up where the most important thing will be working in honest good faith. I don?t know if best practices have emerged around things like that, but I am sure that your job is clearly identified as a fair game. Both boys and girls feel the impact of just a moment’s pleasure, for the rest of their lives.


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